Support and Services

Sierraware Privacy Policy (September 2017)

Sierraware is committed to protecting your privacy and ensuring you have a positive experience while using our website and in using our products and services.
This Privacy Policy only applies to personal information collected by Sierraware, LLC.

1. Collection: Sierraware collects personal information to provide its products, services and support to its customers. Many of our services require you to set up an account and complete your purchase. This information is helpful in providing you the services and support.

2. Use of personal information: Sierraware collects personal information when you place orders on our website or purchase one of our products or services, download free evaluation software or upgrades, when you register as a customer, when you request a quote or technical support, when you subscribe to newsletters or receive product updates or technical alerts, when you provide us with feedback or opinion, or when you apply for a job online.

Collected personal or other information is used for various purposes, including but not limited to, responding to or addressing your request, communicating with or notifying you of updates or services or benefits available, completing a transaction or confirming an order, completing an offer or managing, evaluating your interest in employment in the case of employment applications submitted by you or renewing or terminating your subscription. This information may include but not be limited to name, company name, billing and shipping information, email address, phone number, credit card or payment information and other relevant information about you and your systems. We use your credit card or payment information to process an order or transaction and for no other purpose without your consent. Sierraware will maintain your personal information only for as long as you are a registered customer or end user or as is reasonably necessary for audit or internal purposes or as needed to provide you with information you request unless a longer retention period is required or permitted by law. 

3. Communication: You can manage your communication preferences and unsubscribe by sending a message via email to or via mail to Sierraware, LLC 1250 Oakmead Pkway, Sunnyvale, CA, 94087.

4. Sharing your personal information: Sierraware may share personal information with its affiliated companies, resellers, distributors or partners in order to provide the high quality, localized services or offers you have requested, meet your needs or provide you with customer support. Sierraware may utilize contractors to provide certain services, such as providing technical support, handling order processing or shipping products.

It may be necessary by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence. In the event of a reorganization, merger or sale, we may transfer any and all personal information we collect to the relevant third party. 

5. Protection and security of personal information: Sierraware has taken appropriate security measures to maintain and protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction to the best of our ability. Access to your personal information is restricted to authorized personnel only. 

6. Web Analytics: This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so called "cookies", i.e., small text files that are stored on your computer and make it possible to analyze your website usage. Usually the information stored in cookies about your website usage is transmitted to a Google server in the US and saved there. If IP anonymization is enabled on this web page, Google will shorten your IP address before transmission if it belongs to a member state of the European Union or to a contracting party to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be transmitted to a Google server in the US and shortened there. On behalf of the website operator, Google will use this information to analyze your website usage, to compile reports about website activities, and to provide the website operator with further services associated with the use of the website and of the internet. The IP address that your browser transmits within the scope of Google Analytics will not be merged with other Google data. You can configure your browser software to disable the use of cookies but we would like to point out that this may prevent you from making full use of this website. You can also stop data (incl. your IP address) created by cookies and associated with your website usage from being sent to Google or processed by Google by downloading and installing the browser plug-in available at the following link  [].

7. Non-personal information: Sierraware may also collects non-personal information which means data that does not relate to a single, identifiable customer or end user. Sierraware may collect, use, transfer and disclose non- personal information for any purpose. We may also collect information regarding customer activities on our website and from our products and services. This information is aggregated and used to provide more useful information to our customers, to learn about user behavior on the site and understand which products and services are of most interest to our customers

We also collect log files of traffic that visit our websites. These log files may include information such as your Internet Protocol (IP) address, browser information and language, domain name, date and time of request. We use this information to track aggregate traffic patterns throughout our website but such information does not correlate with any personally identifiable information. We may collect and retain for a certain IP address information of customers to provide technical support, obtain geo-location information, for subscription and registration purposes and to secure our networks and systems. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for purposes of this Privacy Policy. 

8. Children: Sierraware does not knowingly collect personal information from children under the age of 13. If we learn that we have collected the personal information of a child under the age of 13, We will promptly delete such information.